Loss Prevention and Recovery (LPR) and Survey Services

Bush Waterhouse Communications (BWC) proven solutions help maximize every opportunity:

• Large Volume Systems Loss Prevention and Recovery  Services
• Lead Generation
• Soft Offers
• Client Product Up-Sell/Cross-Sell
• Appointment Setting & Dispatch

Proven Solutions for the broadcast industry

At BWC, our primary focus is unauthorized and not-on-billing accounts. We initiate contact with non-billed consumers who have been identified by our agents and by our clients as existing or potential not-on-billing accounts.

We maximize every opportunity to place unauthorized accounts "on billing" proven direct response solutions that can increase your annual revenues, lower costs and provide better customer care in sensitive situations. From lead generation campaigns to high-volume LPR services, BWC is able to process more of your unauthorized account leads through our customized and cost-effective acquisition solutions. In addition, we have a host of targeted up-sell solutions that can turn every contact into an even greater revenue opportunity.

Our Integrated call management systems, utilizing predictive dialers, systematically call known non-pay consumers and transfer successful connections to a designated LPR agent. As a call is presented to the LPR agent, the consumer's name, address, and other available information are simultaneously presented on the agents's workstation along with a list of any field agents currently in the immediate area.

Customized Solutions

At BWC, we understand the industries losses, we take the time to understand your recovery needs and goals, and then utilize our proven industry-specific experience to develop a customized solution that will help your company recover these losses successfully. Whether our customized program utilizes live agents or Interactive Voice Response applications, BWCs extensive experience, flexible solutions and cutting-edge technology allow us to provide maximum results for your company.

Quality LPR Agents and Technicians

The success of your recovery program begins with BWCs quality LPR agents and technicians. Through our hiring, training, staffing and quality assurance initiatives, we provide the broadcast industry with LPR staff that is knowledgeable, friendly and skilled at converting contacts into your customers. Our Application and Testing System enables us to screen and select the most qualified agent for your specific recovery program. Every agent and technician then goes through in-depth training and is tested on the required Loss Recovery and technical skills necessary to ensure the success of your campaign.

Superior Staffing Solutions

We constantly monitor call flow and make real-time adjustments to maximize area campaigns based on time zones and area customer bases. Our goal is to ensure the success of every LPR program by maximizing our clients net revenue per LPR dollar invested.

Accurate Reporting

We offer a comprehensive reporting solution featuring real-time Internet reporting of all LPR agents interactions. BWC offers you continuous access to your customer reports, which enables you to quickly measure our campaigns effectiveness and make intelligent campaign decisions.

Exceptional Results

At BWC, we help you focus on the kind of Loss Prevention and Recovery solutions that increase revenue, lower costs and improve new "on-billing" customer satisfaction. Our consultative approach and the exceptional results that we provide to our clients every hour of every day separates BWC from the competition.

For more information about how BWC can help to recover lost revenues and provide better system integrity through targeted monitoring, turn leads into sales and improve your customer service.  Contact our Collaboration Team.