Bush Waterhouse Communications uses the data voluntarily submitted by complainants at this Web site to help stop cable and satellite signal fraud.  Your complaint, should you choose to submit one, is maintained and controlled by Special Loss Prevention and Recovery agents in our Investigative Division.

Thereafter, Bush Waterhouse Communications may pursue preliminary inquiries, and information from the complaint along with other information developed may be referred to federal, local law enforcement or regulatory agency, as appropriate, including Federal law enforcement agencies.  Whether your complaint is referred to another agency or not, the data you voluntarily submit on the complaint form will be maintained by the investigative Division at the Bush-Waterhouse Communications and be available for future retrieval and possible referral to one or more enforcement agencies.

Information solicited by Bush Waterhouse Communications on the complaint form assists personnel in processing complaints.  Disclosure of such information is strictly voluntary, however, failure to provide certain information solicited will result in the complaint not being properly registered, and no action will be taken on incomplete complaints.

However, data submitted from incomplete complaints may still be stored and maintained for potential retrieval and dissemination. Any complaint information you affirmatively choose to provide to Bush-Waterhouse Communications may be referred to one or more appropriate signal providers or enforcement agencies that have jurisdiction over your complaint. This may include agencies at all levels of government and may include agencies having administrative, civil and/or criminal law enforcement authority.

Such referrals are the principal purposes for which the information voluntarily submitted is intended to be used.  The confidentiality of the complaint information you provide may be affected by differing laws.  As such, we cannot guarantee that your complaint will remain completely confidential. People who voluntarily choose to file a complaint do so knowing that all information provided may be disseminated to one or more enforcement agencies, which may or may not take action on the complaint. 

Bush Waterhouse Communications does not decide which complaints will be actively investigated by any agency and Bush Waterhouse Communications cannot make any representations or guarantees as to the action that may or may not be taken on any complaint.

You may volunteer to provide us personally identifying information, for example your mailing address, in an email message or by filing an online complaint. Before you do so, you should know that various people might see the material you submit.  We may enter the information into a database and we may share it with law enforcement agencies. Information collected may be used for responding to complaints as well as other authorized purposes.

Security and Consent to Monitor

For site security purposes, and to ensure that this service remains available to all users, all network traffic is monitored in order to identify unauthorized attempts to upload or change information, or otherwise cause damage or conduct criminal activity. To protect the system from unauthorized use and to ensure that the system is functioning properly, individuals using this computer system are subject to having all of their activities monitored and recorded by authorized personnel and such monitoring and recording will be conducted. 

Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate law enforcement agencies. Unauthorized attempts to upload or change information, or otherwise cause damage to this service, are strictly prohibited and are punishable under applicable federal laws. 

Except for complainants who voluntarily provide us with personally identifying information, and except for authorized enforcement investigators such as discussed herein, no attempts are made to identify individual users or their usage habits.

When you file a complaint the information you provide is securely stored offline.